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Frequently Asked Questions(FAQs)

Where is your company based?
 
 

We are an agencyof an Australian registered company with a full organization name Marksun Australia Pty Ltd.. "ugg boots from Australia" is among several international trademarks we are acquiring. For a long time we are dedicating to our sheepskin and pure raw wool made products for the globle markets. Please go for a basic understanding of our products and the organization and business we are running.

Are your ugg boots genuine Australian sheepskin boots?
 
 

We sell 100% Australian sheepskin made products. All our raw materials are from the world's finest A grade Merino Sheepskin. You will find various related side tags with your purchased ugg boots. To cut down the price, like the US company Deckers outdoor Corporation, we export wool and sheepskin Outside the states and have them manufactured oversea.

How can you sell ugg boots at such big discounts?
 
 

We are able to offer ugg boots online 50% - 80% off regular prices for 4 key reasons

1. We operate with lower overheads than a local retail store. We do not need to rent the store and employ sales staff or an alterations department. We sell what we manufacture.

2. We are our own manufacturer so no need to use third party sources to sell the our sheepskin products.

3. we don't have expenditure on advertisement while many local stores have.

4. Most orders will be sent out from the factory directly. The import tax and duties are avoided. Pass such savings directly onto our clients.

Our factory direct prices are guaranteed the lowest for authentic sheepskin boots. In the way to launch our web stores, we also want the final consumers aware of the basic cost on ugg boots. We are striving to help clients spend the least money but same be able to enjoy the fashion and snug from genuine Australian UGG Boots.

How can i cancel my purchase?
 
 

Proccessing begins at the time an order is received. Please contact us in 12 hours if you want to cancel order, then we can refund to you directly.We always make shipment to you in 48 hours. Credit card transaction fee is nonrefundable.

Are there any other additional costs?
 
 

There are no other additional costs. Customs fees are not being included by canadauggboots.com for international shipping. We'll mark our parcel as "Gifts" or "Samples" to avoid fees imposed by Customs, but the recipient will be fully responsible for the charges if there is any.

If clients request to involve the paper invoice into the package before shipment, we will do that. And the possible import tax and duties will be automatically pass to our clients and we will have no responsibility to cover and neither do we charege you it in your payment.

How are you able to sell ugg boots at such affordable prices?
 
 

Same as Deckers Outdoor company does, we have our factory in Outside Australia to cut down the basic cost of a pair of sheepskin boots. But all the materials are exported directly originally from Australia. We have calculated out it will averagely save up to 40-60 Australian Dollars. Also the most of our orders will be dispatched directly from factory, so there will be no import tax and stocking fees and the prices are due in some way much lower again.Moreover, we were manufacturers for many Australian UGG brands in the old days. Since the moment we acquire our own sheepskin brand in Australia, we design and produce boots for ourselves. In an other word, our prices on the website are highly competitive as we are offering our Ugg's direct from production line, thus giving you the opportunity to avail from the highest quality sheepskin products at a more affordable price

When will I receive my order?
 
 

We dispatch usually within 24 hours after funds have cleared through our payment gateways. We endeavor to minimize delivery times within 5-7 business days via standard express shipping and 2-4 days via first class mail way; however we cannot take responsibility for time taken in shipping you goods. Our delivery and shipping partners are reputable and internationally well known companies for their on time and reliable services.

Do you sell products made by American company Deckers Outdoor Corporation?
 
 

We get this question regularly and the answer is no, and Deckers UGG Australia Boots are not made by them neither in the United States nor in Australia. We sell our own products, designed and manufactured all by our own.

What if i buy your products in the believe of Deckers's UGG boots?
 
 

We have a customer-friendly easy return policy. We gladly accept returns and exchanges within 30 days of the original invoice date from customer as long as the product is in a resalable condition. But we are not responsible for the shipping cost on returns of the talking reason. Please click to have our full return and refund policy

What are the shipping costs?
 
 

We offer FREE delivery for all orders to any major places in the world during our online promotion time.

In which currency will I be charged?
 
 

All final transactions will be processed in British Stirling Pounds and converted to the local currency by your credit card provider. Thus there may be a slight discrepancy between the price we charge and that charged by your bank following their fees on the exchange rate. To help you obtain a better idea of what you will be paying, we have included a currency converter. This facility is based on approximate current exchange rates and is to be used as a guide only.

Do you sell in quantities at wholesale prices?
 
 

Yes. We sell in quantities and at wholesale prices to shops and retailers all round the world. We have also helped many customers with starting their own businesses, selling our products. We will provide you with all of our experience and service to make it a safe and easy process. Please contact us for more information.